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Luxe won't turn on

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‎06-19-2023 16:49 - last edited on ‎06-20-2023 08:50 by Fitbit Moderator

‎06-19-2023 16:49 - last edited on ‎06-20-2023 08:50 by Fitbit Moderator

Hello

My fitbit luxe won't  turn on. I tried  to reset it using the button on the charger but it didn't work. It didn't  even vibrate . Any ideas? Help please! 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-20-2023 03:21

‎06-20-2023 03:21

Hi Erimz, have you tried to leave it to charge for a longer period of time? If you haven't done so, it may be worth the try.

Best regards, Tze Hong

Best Answer

‎06-20-2023 08:55

In response to TzeHong

‎06-20-2023 08:55

Hi there, @Erimz. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out.

To better assist you, please confirm that you've restarted your Luxe as described here How do I restart my Fitbit device?. Afterwards, please try charging your Luxe and see how it goes. 

If the issue persists, please also confirm that you tried the troubleshooting steps provided here Why isn't my Fitbit device's battery charging?

@TzeHong Thank you so much for sharing the tips and recommendations that worked for you. 

Maria | Community Moderator, Fitbit


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‎06-23-2023 17:49

In response to MarreFitbit

‎06-23-2023 17:49

I was able to restart my fitbit but it took a  while. I followed the steps to restart it but no result. I cleaned the charger and the fitbit as suggested. This time the icon  that the fitbit was charging appeared but I couldn't reset it. Just when the screen  showed 99%  charger, I disconnected the fitbit from the charger and it turn off again.  Connected again but nothing.  I tried the day after and got the charging Icon (charged at 1%). Let it charged for 40min but again unable to reset it and unable to bypass the charging icon.  Finally, I noticed that every time I would press the reset button  the regular screen of the fit would  appeared. I kept pressing the reset button and accessed the parameters and was able to reset the fitbit. It's been working since last 2 days but the screen flickers on/off. I hope this doesn't happen again! I only bought my luxe 4 months ago!

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