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Luxe won't turn on

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‎08-20-2023 09:45 - last edited on ‎08-21-2023 09:30 by Fitbit Moderator

‎08-20-2023 09:45 - last edited on ‎08-21-2023 09:30 by Fitbit Moderator

So my cats unplugged my fitbit last night now its not turning on, I tried plugging it back in nothing no vibrations or logos popping up, my charger is not damaged there is no dirt because I just cleaned my fitbit less than a week ago and it worked fine, I tried using the reset button on my charger nothings working what do I do?

Moderator Edit: Clarified subject

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‎09-18-2023 08:32

‎09-18-2023 08:32

Is there any physical damage done to the device?  My guess is it somehow got damaged when it got knocked off the charger.  Can you see any damage to the pins in the back of the device?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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