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Luxe won't turn on

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‎11-11-2023 14:40 - last edited on ‎11-11-2023 16:12 by Fitbit Moderator

‎11-11-2023 14:40 - last edited on ‎11-11-2023 16:12 by Fitbit Moderator

Can’t turn on

Moderator Edit: Clarified subject

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‎11-11-2023 16:16

‎11-11-2023 16:16

Hi there, @Cynthtns. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe won't turn on. I'll be glad to help you with this!

Have you tried charging your Luxe? Maybe it ran out of battery and it just needs to be recharge. I would suggest putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging. 

When it has had a two hours charge try restarting your Luxe.

Hope that helps!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-11-2023 16:16

‎11-11-2023 16:16

Hi there, @Cynthtns. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe won't turn on. I'll be glad to help you with this!

Have you tried charging your Luxe? Maybe it ran out of battery and it just needs to be recharge. I would suggest putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging. 

When it has had a two hours charge try restarting your Luxe.

Hope that helps!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes