help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't update the time after traveling

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-24-2023 12:48 - last edited on ‎04-25-2023 05:39 by Fitbit Moderator

‎04-24-2023 12:48 - last edited on ‎04-25-2023 05:39 by Fitbit Moderator

I travelled and had to change several time zones. The Fitbit app reset my exercise streak to 1 day. I contacted Fitbit support but they didn’t fix the problem. Resetting to my home time zone when I returned did not correct the streak data. A month later, it is still not fixed. Anyone have this issue or know of a resolution? Thank you.

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-25-2023 03:44

‎04-25-2023 03:44

Hi, @LAP1880 , unfortunately once this happens I am afraid there is no reset that will recover your previous streak.  I am afraid that this is not uncommon in apps - I once lost several hundred days of streak on the language learning app Duolingo when I changed time zones.  After that I just made sure that I did my French lessons before midnight in my old timezone… 

 

I know this is disappointing news for you, but welcome to the forums even so.

Sense, Charge 5, Inspire 2; iOS and Android

View best answer in original post

Best Answer
1 REPLY 1

‎04-25-2023 03:44

‎04-25-2023 03:44

Hi, @LAP1880 , unfortunately once this happens I am afraid there is no reset that will recover your previous streak.  I am afraid that this is not uncommon in apps - I once lost several hundred days of streak on the language learning app Duolingo when I changed time zones.  After that I just made sure that I did my French lessons before midnight in my old timezone… 

 

I know this is disappointing news for you, but welcome to the forums even so.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer