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Luxe won't update the time zone after traveling

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‎10-13-2022 20:09 - last edited on ‎10-14-2022 03:08 by Fitbit Moderator

‎10-13-2022 20:09 - last edited on ‎10-14-2022 03:08 by Fitbit Moderator

I went on vacation and mt firbit changed time zones when we crossed a state line. That was fine. Now I am home and it won't go back to my time zone. I even let my battery drain and restart and sync and it is still not on my time zone.

 

 

Moderator Edit: Clarified subject

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‎10-14-2022 03:10 - edited ‎06-24-2023 07:00

‎10-14-2022 03:10 - edited ‎06-24-2023 07:00

Hello there, @Ruthjack. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a complete different one, sync your device, put the correct time and sync again.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-14-2022 03:10 - edited ‎06-24-2023 07:00

‎10-14-2022 03:10 - edited ‎06-24-2023 07:00

Hello there, @Ruthjack. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a complete different one, sync your device, put the correct time and sync again.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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