Luxe won't update the time zone after traveling

[juliecann]

I traveled from CT to ET and time adjusted fine. When I returned to CT it would not adjust after syncing multiple times.  I had to manually adjust time.  Boo 😞 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @juliecann. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand how you must be feeling. 

Have you try restarting your Luxe and then sync again? If you haven't done so yet, see How do I restart my Fitbit device?

Note that the time on your Luxe may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

Hope that helps.

[da15]

This didn’t help. Any other help please? 

[Apples_e]

da15  Try going to the fitbit dashboard rather than the fitbit app. Then go to your personal information and click on timezone and change it to the correct time zone.

[MarreFitbit · Accepted solution]

Hi there, @da15. Welcome on board. Thanks for following the tips and recommendations I've shared above. 

As our last resort, please follow @Apples_e's suggestion and check if the time zone is correct on your online dashboard's settings on the Fitbit's website.

If you continue having issues after following that step, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.