help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't work unless it's connected to the charger

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-02-2022 19:37 - last edited on ‎05-03-2022 07:53 by Fitbit Moderator

‎05-02-2022 19:37 - last edited on ‎05-03-2022 07:53 by Fitbit Moderator

Got a luxe and it was fine for the first 5 days and then the battery died suddenly today. It'll charge, but as soon as I take it off the charger it instantly dies. When I put it back on the charger it's at one precent again despite being charged to 100 percent seconds before. So now it only stays on when connected to the charger.

 

I tried restarting, and making sure its updated through the android app, but nothing has worked so far. Anybody else have this issue?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-03-2022 07:55 - edited ‎10-23-2023 10:09

‎05-03-2022 07:55 - edited ‎10-23-2023 10:09

Hi there, @Bunnydot. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

It seems like the battery is not charging properly, so I'd recommend trying the troubleshooting steps provided here Why isn't my Fitbit device's battery charging?

If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎05-03-2022 07:55 - edited ‎10-23-2023 10:09

‎05-03-2022 07:55 - edited ‎10-23-2023 10:09

Hi there, @Bunnydot. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

It seems like the battery is not charging properly, so I'd recommend trying the troubleshooting steps provided here Why isn't my Fitbit device's battery charging?

If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes