help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't work unless it's connected to the charger

ANSWERED

‎04-30-2025 09:51 - last edited on ‎05-02-2025 06:45 by Fitbit Moderator

‎04-30-2025 09:51 - last edited on ‎05-02-2025 06:45 by Fitbit Moderator

My luxe fitbit is working only when it is plugged into the charger in power. Even though it shows 100% charge, once I remove from the charging point it doesn't work any more and shows a dead display. 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-02-2025 06:53

‎05-02-2025 06:53

Hi there, @SeeAn. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Luxe is only working when it's connected to the charging cable. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend trying the following steps in the order listed:

  1. Connect your Fitbit device to the charger.
  2. Quickly lift it off and put it back on.
  3. After a half-second pause, repeat this pick-up-and-place move 3 more times, all within 8 seconds.
  4. Review Why isn't my Fitbit device's battery charging? and follow the troubleshooting steps. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎05-02-2025 06:53

‎05-02-2025 06:53

Hi there, @SeeAn. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Luxe is only working when it's connected to the charging cable. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend trying the following steps in the order listed:

  1. Connect your Fitbit device to the charger.
  2. Quickly lift it off and put it back on.
  3. After a half-second pause, repeat this pick-up-and-place move 3 more times, all within 8 seconds.
  4. Review Why isn't my Fitbit device's battery charging? and follow the troubleshooting steps. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes