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Luxe wristband

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‎03-21-2023 06:37

‎03-21-2023 06:37

My wristband has disconnected a few times on both sides, the watch was a Christmas present so less than 3 months old 

 

where can I get this fixed or is this covered by warranty?

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0 Votes
3 REPLIES 3

‎03-21-2023 06:52

‎03-21-2023 06:52

here are the support contacts I've gleaned over the years on the forums.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎03-22-2023 02:05

‎03-22-2023 02:05

Same here it's disconnected twice & I've been lucky to have be indoors when it happened ! It's not cheap & the connection of the strap to the fitbit is different from my previous fitbit. All in all its just not good & now I'm not wearing it in case I lose it !!

Best Answer

‎03-22-2023 08:36

In response to Berta65

‎03-22-2023 08:36

Hello
I reached out to Fitbit support and sent a picture of the gap.
They asked me to send it in for repair or replacement. Now I wait
L

Sent from my iPhone
Best Answer