help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Messenger notifications are not coming through my Luxe

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-21-2024 02:05 - last edited on ‎05-21-2024 03:08 by Fitbit Moderator

‎05-21-2024 02:05 - last edited on ‎05-21-2024 03:08 by Fitbit Moderator

I am unable to receive messenger notifications to my Fitbit Luxe. I can receive messages. I have been through support but still not working, this is really frustrating, after being a 10 year Fitbit user I am now considering other options. 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎05-21-2024 03:10

‎05-21-2024 03:10

Hi there, @RobLan. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still not receiving messenger notifications. I understand your concern, we're here to help! 

As you've mentioned, I've seen you contacted our Support Team before posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes