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Missed alarm turned on DND mode-Luxe

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‎10-02-2021 05:19 - last edited on ‎10-03-2021 18:07 by Fitbit Moderator

‎10-02-2021 05:19 - last edited on ‎10-03-2021 18:07 by Fitbit Moderator

Hello all! I apologize for the long post.

Has anyone experienced DND (do not disturb) mode automatically turning on?

 

Yesterday, I missed my first wake up alarm and all my other alarms didn't go off. I thought initially it was just me being exhausted and needing sleep, so I must have slept through the alarms. This includes my medication alarm. (Eek! Not good at all!) My last morning alarm is to alert me to sign in to work. I was up and out with the puppy, I definitely would have noticed my last morning alarm. The alarm never went off.

 

This morning. I woke up 20 mins before my alarm, so I thought I would sit and wait to see if it was truly me sleeping through my alarm or is my Luxe glitching. I sat through the first alarm, I let it go. With my Inspire, it would again try to wake me up after a few minutes of the original alarm time if you didn't turn the alarm off. With the Luxe, if you don't tap the alarm, nothing happens. When I went to check, DND mode was turned on. 

 

Has anyone else experience this?

 

Moderator edit: updated subject for clarity

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‎10-03-2021 18:06 - last edited on ‎06-14-2023 07:40 by Fitbit Moderator

‎10-03-2021 18:06 - last edited on ‎06-14-2023 07:40 by Fitbit Moderator

It's great to see you in the Fitbit Community, @Susi985. Thank you for the information provided.

To snooze the alarm for 9 minutes, you can swipe down from the top of the screen. If you don't the screen, your Fitbit Luxe should automatically go into snooze mode if you ignore the alarm for more than 1 minute. If this is not the case, please restart your Tracker by following these instructions and make sure DND is turned off.

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