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My Luxe Gorjana is lost

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‎05-08-2022 12:30 - last edited on ‎05-11-2022 16:21 by Fitbit Moderator

‎05-08-2022 12:30 - last edited on ‎05-11-2022 16:21 by Fitbit Moderator

Purchased luxe gorjana cautiously d/t multiple reviews of faulty band, but took a chance based on trust in company. Within a few months of purchase, the band broke during a walk and was lost. Customer service eventually sent replacement offer which I didn't see in my inbox. When asked to resend the offer company insisted they can only offer a disco

 

Moderator edit: updated subject for clarity

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‎05-11-2022 16:19

‎05-11-2022 16:19

Welcome to the Fitbit Community, @luxeGorjana.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

Have a nice day.

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