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My Luxe freezes when switching screens

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‎07-07-2021 06:05 - last edited on ‎07-08-2021 16:47 by Fitbit Moderator

‎07-07-2021 06:05 - last edited on ‎07-08-2021 16:47 by Fitbit Moderator

Purchased the new luxe product. It’s a very nice design, however it continuously freezes when switch screens having to be rebooted to work properly, it continuously disconnects from Bluetooth unlike any of my previous trackers and tapping it twice, when it wakes the screen, makes the screen move on itself.
Not pleased with the product 

 

Moderator edit: format

Moderator edit: updated subject for clarity

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‎07-08-2021 16:45

‎07-08-2021 16:45

Thank you for visiting the Fitbit Community, @Katkuper.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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