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My Luxe has a bright white blank screen

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‎03-05-2022 13:48 - last edited on ‎03-08-2022 17:41 by Fitbit Moderator

‎03-05-2022 13:48 - last edited on ‎03-08-2022 17:41 by Fitbit Moderator

My Fitbit luxe seems to be functioning when I look at the app however, the screen doesn’t show anything but a bright white blank screen and the display was working just fine a few hours ago, I don’t know how to fix it. I did a hard reset but the screen remained bright white.

 

Moderator edit: updated subject for clarity

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‎03-08-2022 17:40

‎03-08-2022 17:40

Welcome to the Fitbit Community, @PRNT.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 

In addition to the restart, I would recommend trying to change the clock face. For instructions, please visit this article.

 

If you followed our instructions without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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‎03-16-2022 06:16

‎03-16-2022 06:16

how much is it 

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‎03-16-2022 13:14

In response to 351938

‎03-16-2022 13:14

Welcome to the Fitbit Community, @351938.

 

If you have any question please provide us with more information to address it better.

 

See you around.

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