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My Luxe is black and won't charge

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‎12-22-2022 07:32 - last edited on ‎12-25-2022 13:16 by Fitbit Moderator

‎12-22-2022 07:32 - last edited on ‎12-25-2022 13:16 by Fitbit Moderator

My year-old Luxe has completely died.  Lately, it has been losing a charge a little faster, especially after that last firmware update.
Last night, it was less than 20%.  I plugged it into my pc and left it there for a few hours, before turning off pc.  I didn't check it when I shut down the pc, but in the morning, it was completely dead.  No sign of life at all. and I can't seem to do anything that will bring it back.  Turned pc on, plugged unto wall using ipad plug.  Nothing.  Just black.
Any suggestions?

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎12-22-2022 07:39

‎12-22-2022 07:39

Hey, I found that article that says to push that nearly invisible button on the charger 3 times, and it is suddenly at 100%!
Thanks.

View best answer in original post

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2 REPLIES 2

‎12-22-2022 07:39

‎12-22-2022 07:39

Hey, I found that article that says to push that nearly invisible button on the charger 3 times, and it is suddenly at 100%!
Thanks.

Best Answer

‎12-25-2022 13:20

In response to ramonv

‎12-25-2022 13:20

Hi there, @ramonv.

 

Thanks for the details and steps tried prior to posting. I'm glad your Luxe started working after the restart process and I'm going to mark your post as the Best Answer to help other members experiencing similar issues.

 

By the way, let me invite you to visit our Health & Wellness board where you can make new friends and start your own topics. Happy holidays!

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