My Luxe is not receiving imessage notifications

[Karenwili]

I have been on the phone with customer service all day today.  My initial problem was suddenly not receiving any phone call or text vibrations/notifications.  After trying every step imaginable, restarting my phone 4 times and being on hold to speak with 4 different customer service representatives, I can receive group text messages and phone call notifications, but not messages. The last representative told me I might not be able to get my imessages on my Fitbit.  That is unacceptable to me since I miss messages when I don't receive the vibration on my Fitbit,  and it worked perfectly for the past 2 months since I received the device until the last week. What needs to be done to resolve this problem? 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Karenwili.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

If after following the troubleshooting steps provided by Customer Support you continue having the same problem with your notifications, please let them know in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support. You can chat with them online or give them a call. Please click here to get connected.

Have a nice day.