help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Luxe is not tracking my pool exercises

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-26-2022 07:52 - last edited on ‎03-29-2022 16:29 by Fitbit Moderator

‎03-26-2022 07:52 - last edited on ‎03-29-2022 16:29 by Fitbit Moderator

once my Lux tracked my pool exercises and steps, but has stopped. I have had the fit bit  for ten days.

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎03-29-2022 16:27 - edited ‎03-29-2022 16:30

‎03-29-2022 16:27 - edited ‎03-29-2022 16:30

Welcome to the Fitbit Community, @kossuth.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for the information provided and for being a Fitbit user for so long.

 

If you haven't done so, please restart your Tracker by following these steps.

 

In addition, please make sure to have set the pool length. For instructions, please visit this article and open the menu "How do I set the pool length for my Fitbit device?".

 

Please also verify that your swimming sessions last longer than what is set on your Fitbit account. You can find instructions to verify this setting in this article in the menu "Can I change how my activities are tracked?".

 

If you continue having difficulties, please tell me what type of water exercises is your Luxe not tracking?

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes