My Luxe is recording my HRV as 0

[Caitlin340]

For the past two weeks, my luxe has been recording my HRV as 0. Ive restarted and removed it from my app and readded it. I can’t figure out why it is doing this. Thanks! 

Moderator Edit: Clarified subject.

[MarioSFitbit]

Hi @Caitlin340 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your Luxe has been recording your heart rate value as 0. This is not the experience we want for our customers and I understand your feelings about this situation. 

May I suggest you to restart the heart rate sensors of your Luxe? To do so, please follow the steps shown here: 

1. On the screen of your tracker, go to "Settings"
2. Swipe down and select "Heart Rate"
3. Switch from On to Off
4. Synchronize your Luxe (How do I manually sync my tracker or watch?)
5. Switch from Off to On
6. Synchronize again your Luxe (How do I manually sync my tracker or watch?)

After performing the above procedure, we ask you to restart your Luxe by following the steps below:How do I restart my Fitbit device?

[Caitlin340]

I tried all of this, and it is still happening. Some days my HRV is normal, and then it will be 0 for 2-3 days. Is it broken or is it possible my hrv is 0? 

[MarioSFitbit]

Hi @Caitlin340 and welcome back to the forums. 

Thank you for your message, and for the troubleshooting steps you tried. 
What I could additionally suggest is to check the content of this article, which gives some tips on how to improve the accuracy of the device's HR readings. How to improve the accuracy of a heart rate reading.

You can also take a look into the following help article: Factors that can affect heart rate.