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My Luxe replacement hasn't arrived yet

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‎01-23-2024 08:17 - last edited on ‎01-24-2024 05:19 by Fitbit Moderator

‎01-23-2024 08:17 - last edited on ‎01-24-2024 05:19 by Fitbit Moderator

I been promised a replacement, I’m told dispatched twice, both times didn’t arrive. Has anyone else had a long running issue like this?

Moderator Edit: Clarified subject

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‎01-24-2024 05:24

‎01-24-2024 05:24

Hi there, @BristolRose. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post regarding the delay in getting your Luxe replacement. I understand where your concern is coming from. 

I've seen you spoke to our support team once again after posting here. To properly address your concern, please note this kind of inquiries is handled with our Customer Support only. Since you have reported this matter to them already, please note there's nothing left we here in the community can suggest other than waiting for them to update you regarding your replacement status.

Thanks in advance! 

Maria | Community Moderator, Fitbit


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