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My Luxe screen is not working anymore

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‎07-05-2022 10:43 - last edited on ‎07-05-2022 15:40 by Fitbit Moderator

‎07-05-2022 10:43 - last edited on ‎07-05-2022 15:40 by Fitbit Moderator

I have my Fitbit Luxe for 2 months now and never had any problems. But since today the screen reacts strange (is blinking and disappearing) and went totally black. I have tried a soft and hard reset, but I can’t see anything on the screen anymore. What can I do? 😞

 

Moderator edit: updated subject for clarity

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‎07-05-2022 15:40

‎07-05-2022 15:40

Welcome to the Fitbit Community, @MarschaWijsman.

 

Thank you for informing us about the issues you experienced with your Fitbit Luxe and for the troubleshooting steps you’ve performed.

 

In addition to the restart, please try to change the clock face by following these instructions.

 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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