My Luxe showed wrong time and didn't sync

[CeriBarrow]

I have an iPhone 11 and currently on my 3rd fitbit luxe.

Both previous models went wrong after a few months, not showing the correct time, not syncing and I was unable to get my phone to forget the device when trying to fix it.

Fitbit has replaced for a second time under warranty.

Has anyone else had this happen?

If this one goes wrong I'm moving to apple watch (which I didn't want to do because they're so blimmin expensive, but honestly if fitbit keeps breaking what is the point in having it?)

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @CeriBarrow.

Thank you for informing us about the issues you experienced with your Fitbit Luxe and for the troubleshooting steps you’ve performed.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Hope you receive your replacement Fitbit Luxe soon, which should work fine.

Have a nice day.

[Cmdaniels]

Something similar happened to me for the first time. It’s rather concerning, and I’m glad I wasn’t relying on it for the alarm this morning! The display was unresponsive and  when I connected it to the charger, the screen woke up but the time was still showing 7PM for the previous night…

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Cmdaniels.

If you haven't done so, I would recommend restart your Fitbit Luxe by following these instructions.

In addition, you can set up your Tracker as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

See you around.