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My Luxe takes too long to sync

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‎04-30-2022 20:20 - last edited on ‎05-02-2022 14:45 by Fitbit Moderator

‎04-30-2022 20:20 - last edited on ‎05-02-2022 14:45 by Fitbit Moderator

My Luxe takes so long to sync

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎05-07-2022 14:03 - edited ‎12-18-2023 09:34

In response to LupusGotMe

‎05-07-2022 14:03 - edited ‎12-18-2023 09:34

Hi there, @LupusGotMe. Welcome on board. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

In order to solve the syncing issue, may I know the model of your mobile phone? Please make sure it meets the requirements listed here. Please make sure to follow the troubleshooting steps provided here. 

Regarding the bands not attaching, see our help article for instructions to properly attach them How do I wear my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎05-02-2022 14:47 - edited ‎03-08-2024 08:09

‎05-02-2022 14:47 - edited ‎03-08-2024 08:09

Hi there, @Sdgivre. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

To solve the syncing difficulties with your Fitbit device, please see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-06-2022 12:46

‎05-06-2022 12:46

After two fitbit Charge models having the screens stop working after two years, I got a Luxe and also got the Gorjana band. The band does not attach.

The Luxe doesn't sink without restarting! I wish I read the community posts before buying!

Best Answer

‎05-07-2022 14:03 - edited ‎12-18-2023 09:34

In response to LupusGotMe

‎05-07-2022 14:03 - edited ‎12-18-2023 09:34

Hi there, @LupusGotMe. Welcome on board. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

In order to solve the syncing issue, may I know the model of your mobile phone? Please make sure it meets the requirements listed here. Please make sure to follow the troubleshooting steps provided here. 

Regarding the bands not attaching, see our help article for instructions to properly attach them How do I wear my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes