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My Luxe tracks random heart-rate spikes

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‎08-18-2021 04:28 - last edited on ‎01-23-2025 12:48 by Fitbit Moderator

‎08-18-2021 04:28 - last edited on ‎01-23-2025 12:48 by Fitbit Moderator

I've been using Luxe for last 2weeks it's a good activity tracker bit recently come across wrong/spikes in HR readings. 

And this can be anytime when sitting doing nothing. This last for couple of minutes and go back to normal. 

This is causing too many calories burnes/zone minutes during day. 

Anyone experienced this?! 

I hope this is just a software issue not tracker itself

 

Moderator edit: updated subject for clarity

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‎08-18-2021 16:54

‎08-18-2021 16:54

Welcome to the Fitbit Community, @Clarissa77.

 

Thank you for the information provided.

 

To try to resolve the issue, please restart your Fitbit Luxe by following these instructions. In addition, you can change your Tracker's clock face.

 

Please make sure to have the latest firmware version (1.146.4). For instructions on how to check your current version and update, please visit this article and open the menu "How do I find the version number for my Fitbit device?".

 

Hope this helps.

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