help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Luxe vibrates and then turns off when I reach my step goal every day

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-13-2024 06:29

‎01-13-2024 06:29

My Luxe vibrates once and then turns off now whenever I reach my step goal. If it hasn’t been synced with the app then I lose all of the steps since the last time it was synced. Why is it doing this?

Best Answer
Labels:
2 REPLIES 2

‎01-14-2024 06:37

‎01-14-2024 06:37

@Swim-Mom I have no idea why that is happening, but I'd recommend performing a restart of the device. If that doesn't fix it, then I'd try to reset it to factory settings. You can find steps for both in this help article here.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer
0 Votes

‎01-21-2024 22:13

In response to Heather-S

‎01-21-2024 22:13

I have to say that it does not work.

Best Answer
0 Votes