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My Luxe won't charge after the update

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‎10-19-2021 03:52 - last edited on ‎10-19-2021 09:31 by Fitbit Moderator

‎10-19-2021 03:52 - last edited on ‎10-19-2021 09:31 by Fitbit Moderator

Ever since I did the firmware update, my Luxe won't charge.  It has now been on the charger for over 4 hours, still not charged. 

 

Moderator Edit: Clarified subject

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‎10-19-2021 09:46 - edited ‎06-14-2023 07:28

‎10-19-2021 09:46 - edited ‎06-14-2023 07:28

Hi there, @SueWK. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If you haven't done so yet, I recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-19-2021 09:46 - edited ‎06-14-2023 07:28

‎10-19-2021 09:46 - edited ‎06-14-2023 07:28

Hi there, @SueWK. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If you haven't done so yet, I recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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