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My Luxe won't pair or sync to my iPhone 11

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‎06-27-2021 18:52 - last edited on ‎06-28-2021 04:03 by Fitbit Moderator

‎06-27-2021 18:52 - last edited on ‎06-28-2021 04:03 by Fitbit Moderator

my Luxes stopped syncing with my Iphone11. I tried several times to pair it up ( delete app, shut off bluetooth etc) but I get a message about pushing the side button on the USB cord...I have no buttons on my charging cord...did I get the right one with my LUXES? 

 

Moderator Edit: Clarified subject

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‎06-27-2021 19:13 - edited ‎06-28-2021 06:50

‎06-27-2021 19:13 - edited ‎06-28-2021 06:50

Not sure I would call it a side button.

 

JohnnyRow_0-1624846371531.png

Doesn't show too well in that pic, but a round button on the broad side of the connector.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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‎06-27-2021 19:13 - edited ‎06-28-2021 06:50

‎06-27-2021 19:13 - edited ‎06-28-2021 06:50

Not sure I would call it a side button.

 

JohnnyRow_0-1624846371531.png

Doesn't show too well in that pic, but a round button on the broad side of the connector.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-28-2021 04:10 - edited ‎04-26-2024 08:20

In response to JohnnyRow

‎06-28-2021 04:10 - edited ‎04-26-2024 08:20

Hi there, @Lyndam42. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Please note that the charging cable for your Fitbit Luxe should looks like the photo shared by @JohnnyRow. For instructions on how to restart your Luxe, see How do I restart my Fitbit device?. This article includes a photo that shows you how to press the button located on the flat end of the charger. 

If you continue having issues to pair or sync your Luxe, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Luxe automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

For additional information, see Why can't I set up my Fitbit device? and/or Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-28-2021 18:25

In response to JohnnyRow

‎06-28-2021 18:25

thank you @JohnnyRow for your help with this... your added picture was very helpful as the picture on my phone was pointing at the other end of the cord. Finally got it synced up together!

Have a lovely week!!

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‎06-28-2021 18:27

In response to MarreFitbit

‎06-28-2021 18:27

thank you for all your help! after a bit more time and patience, I finally got the two to sync together! 

Have a lovely week!!

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‎06-28-2021 19:29 - edited ‎09-14-2023 03:50

In response to Lyndam42

‎06-28-2021 19:29 - edited ‎09-14-2023 03:50

@Lyndam42 Awesome! I'm very glad to hear that you managed to sync your Fitbit Luxe with your iPhone after all. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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