My Luxe won't sync with my Galaxy and iPad at the same time

[SheTj]

All of a sudden my Fitbit Luxe would no longer sync to my iPad.  Checked my Galaxy phone, same issue.  Turned out I had the app open on both devices at the same time.  Guess you can’t do that.  I kept getting notices to open the app to sync, so I just left them open.  So I have learned to close the app after using. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @SheTj. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

As a friendly reminder, please note that you can use both, your Galaxy and iPad. However, as you mentioned, is very important to turn off the Bluetooth on one device when you want to sync with the other.

Bear in mind that your Luxe can only talk to one device at a time. It can be trusted on many devices, phones, tablets, and so on, but because of the limitations of Bluetooth, it will only be able to talk to one at a time.

The data from your Luxe is sent to the Fitbit cloud. After the data has been processed it will be put into your Fitbit account. Now your Fitbit account has access to and will display the data. Opening the app on a second device/phone/tablet will have access to the same data and a sync is not needed if a sync recently occurred through a different device.

For more information, see How do I set up my Fitbit device? and/or How do Fitbit devices sync their data?