help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My dashboard won't come up. It's been 3 days now.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-06-2022 15:38

‎09-06-2022 15:38

I need help with my fitbit!!

Best Answer
0 Votes
4 REPLIES 4

‎09-07-2022 00:32

‎09-07-2022 00:32

Have you tried restarting your Luxe? It does no harm and can sort out all sorts of issues. Here's how:

 

luxerestart.png

 

Best Answer
0 Votes

‎09-07-2022 05:15

In response to SteveH

‎09-07-2022 05:15

There is no app to press.  I attached the charger, but there is no button on my charger.  I noticed this morning the last thing on my luxe was I exercised for the day.  This hasn't worked since Saturday.  It no longer is there. 

Best Answer
0 Votes

‎09-07-2022 05:20

In response to Utopiacindy

‎09-07-2022 05:20

Are you using the original charging cable as 3rd party products can be missing the button. It's not as easy to spot as the picture suggests so are you sure it's not there?

Best Answer
0 Votes

‎09-07-2022 07:34

In response to SteveH

‎09-07-2022 07:34

It's the one that came with it. I searched again and there's no button. I called fidbit yesterday and they told me I can't use a kindle with fitbit. I've had 4 and they were all connected to the kindle. I've had this luxe since May. I'm really angry with fitbit now. They're not standing behind their product!
Best Answer
0 Votes