I bought a Luxe last month and it died within 24 hours of purchase. It worked fine until it was wanted me to do an update, I did that and it died. I’m beyond disappointed in the poor quality of this device. Fitbit won’t give me a date for when a replacement is likely to be received. I the customer service is woeful. Has anyone had a Luxe replaced? If so how long did it take?
I feel like I’ve been robbed. I’ll never buy another Fitbit device for myself or kids after this.
Moderator Edit: Clarified subject
