I have had the Luxe for 3 days now, and it has not been working right since that time. First, it took several hours for the app and device to sync and "update".
Then, like others, I miraculously had 130,000 steps as soon as I woke up. The device/app also does not reset steps after midnight, so I seem to be walking over 130,000 steps a day. After several hours of customer service help and restarts/data clearing later, my steps go from 80 to ~150 back to 132,000.
The screen barely responds to haptic feedback. The water lock feature takes well more than "firm" pressure to turn on (and took almost 10 attempts), and turned off automatically on more than one occasion. Also, this happened while swimming, which is obviously inconvenient.
The sleep function has not worked since I got it. The HR monitor randomly registers >100 BPM (I am a doctor, know how to take my pulse and have a resting heart rate in the 60s...)
Battery life drained from 100% to <30% in 8 hours. I got "kicked off" multiple support chats today because I took longer than a minute to respond, and now I got the infamous response of "escalating the issues to higher team" with no update or estimate of when I can expect an answer.
I was looking forward to this release, and I understand issues with first generation firmware, but this is too much.
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