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My experience with Fitbit Luxe and the Customer Service

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‎08-30-2021 12:14 - last edited on ‎08-31-2021 04:46 by Fitbit Moderator

‎08-30-2021 12:14 - last edited on ‎08-31-2021 04:46 by Fitbit Moderator

I am felling a little frustrated... I just bought the new Fitbit Luxe and it came with a broken Pixel line. I contacted Fitbit Customer Support and they said I could send it back and get a replacement. However, the replacement process is so slow, I will be lucky if the replacement comes 30 days after I returned the broken one in the mail.  Has anyone else experienced this problem? I contacted Customer Support about the issue and all they had to say was I will get an email when the new one is ready to ship... which isn't very helpful. 

 

Moderator Edit: Clarified subject

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‎08-31-2021 04:57 - edited ‎08-19-2023 07:23

‎08-31-2021 04:57 - edited ‎08-19-2023 07:23

Hi there, @Tking04. Welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

It seems like your case has been updated on our end as our team got new information about the status of your return. Please stay tuned to your inbox, someone will be in contact with you soon.

Thanks for your understanding. We look forward to getting you back on track soon!

Maria | Community Moderator, Fitbit


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