My experience with Fitbit Luxe

[meumar]

Unfortunately my luxe died yesterday - I only got it a few months ago. 

Fitbit customer support (through the live chat) was helpful and they are sending me a new one, but I’m still super disappointed 😔 - I was enjoying the Fitbit but now am very skeptical of the build quality. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @meumar. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that your Luxe stopped working after a few months of use. I understand where your concern is coming from and why you're feeling skeptical towards your Luxe replacement. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

I'm glad to hear that our Support Team was able to help you and you'll be back on track soon. Please do not hesitate to contact our team back if you have any questions regarding the outcome of your support case or your new Fitbit device, we are always willing to help you. 

Thanks in advance!

[pat97]

Just so you know, the replacement will not be any better. It will be "refurbished" and stop working pretty quickly just like the original. Look how they changed the subject line because they dont like when people disparage the name of their proven shoddy products. 

[meumar]

Yes I'm worried about the replacement........ and doubtful that these are actually built to last, considering my gordana band does not hold my fitbit securely.