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My experience with Luxe and Customer Service

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‎10-13-2023 04:55 - last edited on ‎10-31-2023 10:53 by Fitbit Moderator

‎10-13-2023 04:55 - last edited on ‎10-31-2023 10:53 by Fitbit Moderator

My watch is under 2 years old, under warranty,  having battery issues ..contacted chat a number of times, did the troubleshooting (more than once), was meant to hear back via email with return label details to get my watch returned and replaced , recontacted chat and nothing.  Still waiting for someone from their higher support to get back to me. How could Customer service be so weak?

Asked for complaints link and this link (initially shared broken link) is all I have to get answers and support!!!
Horrible ongoing experience.  Still hoping to hear back from them before my warranty expires unless they're delaying to then tell me my watch is now not under warranty..wouldn't put it past them at this point! Shame on you fitbit...
If I don't hear back anyone knows of an email address I may use to escalate before I dig into this via other channels?

Thanks and sorry for ranting over but this is truly my last straw.. Note that this post was deleted assumingly by administrator but I'm reposting again as don't believe I'm going against anything except for freedom of opinion considering there is no other way of getting in touch/filing complaint...

Moderator Edit: Clarified subject

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