My experience with Luxe and Customer Service

[Riyach]

Wife bought me a luxe for Christmas. About two weeks in HR wasn’t working. Sleep wasn’t being tracked. Did everything recommended. Checked to smear of HR was set to on. Turned it off. Deinstalled then reinstalled. After another week I decided to send it back. Got another one and same problems. Support is pretty terrible. After spending all of my lunch break speaking to then, going through all the motions again. It’s still not working. It’s been escalated again. I’ve had 4 Fitbit, every other one I have had have had problems. This is going to be my last one. I wear regular watches and I love the size Fitbit has is some models. Too many bad experiences and this latest one, which isn’t over, is so frustrating. I was a Fitbit user for life, not anymore. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Riyach. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. It's sad to hear about the inconveniences you've been having with your Luxe and our Support Team. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate that you've taken the time to come here and share your experience, my best advice is to keep the conversation with our team. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!