help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My health metrics wiped out all the previous days-Luxe

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-06-2022 13:11 - last edited on ‎07-20-2022 16:36 by Fitbit Moderator

‎07-06-2022 13:11 - last edited on ‎07-20-2022 16:36 by Fitbit Moderator

My health metrics numbers for the current day wipe out all the previous days health metric numbers so that any day you pick / they are all the same. 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
3 REPLIES 3

‎07-20-2022 16:34

‎07-20-2022 16:34

Welcome to the Fitbit Community, @Amberwish.

 

Thank you for informing us about the difficulties you experienced with your health metrics.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes

‎07-21-2022 07:34

In response to EdsonFitbit

‎07-21-2022 07:34

Thank you. I still need resolution.

Sent from my iPhone
Best Answer
0 Votes

‎07-21-2022 13:22

In response to Amberwish

‎07-21-2022 13:22

Thank you for your response, @Amberwish.

 

If after following the instructions provided by Customer Support you continue having difficulties with your health metrics, please let them know in order to get further assistance. They'll let you know how to proceed.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes