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My Luxe has stopped showing the distance swam

‎08-31-2025 07:32 - last edited on ‎09-04-2025 12:15 by Fitbit Moderator

‎08-31-2025 07:32 - last edited on ‎09-04-2025 12:15 by Fitbit Moderator

I have started to participate in charity swims and need this information to post on my fundraising page,

and keep track of my swims to achieve goals.

 

Moderator Edit: Formatting.

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2 REPLIES 2

‎08-31-2025 08:48

‎08-31-2025 08:48

Mine has also very recently stopped doing this. I swim 2-3x/week. 

My Luxe and app update have also DELETED all historical swim distance data that had been previously logged in the app. This is a huge shame as I had several monumental swims logged and now they are gone.

I can no longer manually enter a swim start/end time and distance. 

I "started" a swim activity yesterday, counted all laps/distance swam, and the read was off by 300m. With no way to adjust/edit the distance swam, or accurately record the distance swam manually/or via the exercise option, this makes wearing the Luxe in the pool ineffective. 

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‎09-02-2025 08:50

In response to Ssalome

‎09-02-2025 08:50

Hi @Charity25 and welcome to the Community! @Ssalome it's nice to see you around! 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution. We appreciate your patience and look forward to getting you back on track.

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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