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My new Luxe isn't tracking my heart rate nor sleep data

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‎12-28-2021 07:17 - last edited on ‎12-28-2021 16:17 by Fitbit Moderator

‎12-28-2021 07:17 - last edited on ‎12-28-2021 16:17 by Fitbit Moderator

I received my Fitbit for Christmas. The setup was fine and so is the Bluetooth connection but it’s not taking any heart beat measurements and didn’t track anything when I’m sleeping.

 

So far it hasn’t done anything at all.

 

will probably send back

 

Moderator Edit: Clarified subject

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‎12-28-2021 17:04 - edited ‎09-01-2023 07:39

‎12-28-2021 17:04 - edited ‎09-01-2023 07:39

Hi there, @Jess_spncr. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your new Luxe. I understand where your concern is coming from. 

Sleep stages are based on heart rate data. Since you both just got the Fitbit Luxe, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see the following help articles

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-28-2021 17:04 - edited ‎09-01-2023 07:39

‎12-28-2021 17:04 - edited ‎09-01-2023 07:39

Hi there, @Jess_spncr. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your new Luxe. I understand where your concern is coming from. 

Sleep stages are based on heart rate data. Since you both just got the Fitbit Luxe, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see the following help articles

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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