My new Luxe won't connect to my phone's Bluetooth

[Arla2]

I’m trying to start my new luxe. It won’t connect to Bluetooth.  

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Arla2  this link shows you how to set up and navigate your Luxe - click to go there. While your Luxe uses bluetooth, it doesn't set up with it. It actually pairs to your email address, not the bluetooth. Which phone are you using to set up? Android must be system 8 or higher and iOS needs to be 13 or higher.

[MarreFitbit]

Hi there, @Arla2. Welcome to the Community Forums. 

As a first approach, please take the information shared by @Odyssey13 into consideration. You need to set up your Luxe through the Fitbit app and not through your phone's Bluetooth. 

If you continue having difficulties to set up your Luxe, see Why can't I set up my Fitbit device?

[Arla2]

I am in the App
On the “ searching for Luxe “ page, it just keeps searching. I have done all the steps on “not working “ page and from watching a video. I am trying to connect to an
iPhone X. Updated to. 14.7.1
I have removed my Alta from my app, logged out and relogged in after deleting and reopening the app.


Be safe and have a blessed day!

[Arla2 · Accepted solution]

I discovered my problem was that my phone was set in LOW DATA MODE. 

[LadyCatFL]

Wow you just explained that it’s the app not Bluetooth that’s important!  Thanks!

[FitSabu]

Where is that on an iPhone? I see a Low Power, but not Mode

[FitSabu]

I have gone through this same steps...and still it just keeps searching (and couldn't find a "Low Power Mode" on the phone

[FitSabu]

I meant "Low Data Mode"

[FitSabu]

I did find the Low Data setting finally and turned it off...and still no change --just searching