My new Luxe won't update

[Cleda]

I've just purchased a new Luxe after my previous 3 year old one died from a swim.

Set up and syncing went fine, but I realised I am not able to install many clock faces, including ones that I had on my older Luxe. The new Luxe firmware version shows as 58.20001.151.16. There is no button anywhere on the app or the device to update to newer firmware.

How do I trigger the firmware update?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Cleda. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the difficulties in updating your new Luxe. I'm here to help you!

Please note that this inconvenience is due to your Luxe is a brand new device. Your Luxe may appear up to date but it needs another update. The latest update isn't available until up to 48 hours after setup. For more information, see What's changed in the latest Fitbit device update? and note that your Luxe has to be up-to-date in order to install the SpO2 clock face or any other clock faces that must require the most recent FW version of your device. 

[Cleda]

Thank you! I was getting worried since it did not update immediately upon initial pairing. I shall be patient and wait a couple of days for the update to be triggered.

[MarreFitbit]

@Cleda You're very welcome!  I'll be around if you need further help. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!