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New Luxe for Christmas not setting up

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‎12-27-2022 07:56

‎12-27-2022 07:56

I got a new Luxe for Christmas and it won't pair with my Zflip phone Samsung.  I have tried all the steps and nothing works.  I even talked to the chat help, which he was not helpful.  When setting it up it says found it, and tries to connect but it always fails.  Should I return it?  Any advice

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‎12-27-2022 16:17

‎12-27-2022 16:17

Hi! I got new luxe and set up but not show anything 

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‎12-28-2022 12:05

‎12-28-2022 12:05

I was told it is a known issue with folds and flips.

and they are working on it,  but no update. Hopefully if enough people post they will fix. 

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