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New Luxe won't charge

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‎05-17-2023 10:31 - last edited on ‎05-17-2023 11:33 by Fitbit Moderator

‎05-17-2023 10:31 - last edited on ‎05-17-2023 11:33 by Fitbit Moderator

Just recently got a Luxe and it’s not charging. I’ve tried every “fix” I can find (pressing the button 3 times, different wall units, different chargers). All that happens when I do the 3 press method is the Fitbit logo flashes for a quick second, then back to black and no response to touch. Any help would be greatly appreciated.

 

 

Moderator Edit: Clarified subject

Tweakbox Appvalley https://vlc.onl/
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‎05-17-2023 11:40 - edited ‎05-26-2023 04:01

In response to JohnnyRow

‎05-17-2023 11:40 - edited ‎05-26-2023 04:01

Hi there, @tommy302. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I agree with @JohnnyRow, have you tried that? Most of the time when a Fitbit device is only showing the Fitbit log is due to it needs to be pair or repair with the Fitbit app. To set it up, please follow these instructions How do I set up my Fitbit device?

If you run into issues during the set up process, see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎05-17-2023 10:42

‎05-17-2023 10:42

Have you tried acting as if it is charged and tried setting it up as a device from your phone's fitbit app?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎05-17-2023 11:40 - edited ‎05-26-2023 04:01

In response to JohnnyRow

‎05-17-2023 11:40 - edited ‎05-26-2023 04:01

Hi there, @tommy302. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I agree with @JohnnyRow, have you tried that? Most of the time when a Fitbit device is only showing the Fitbit log is due to it needs to be pair or repair with the Fitbit app. To set it up, please follow these instructions How do I set up my Fitbit device?

If you run into issues during the set up process, see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-10-2023 05:05

In response to JohnnyRow

‎06-10-2023 05:05

Mine won’t charge either and now I’m not even getting the Fitbit logo for a quick second. I already have it set up on my phone. Will it allow me to set it up again? It’s totally dead at this point so how would it allow me set up? 

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