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New Luxe won't charge

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‎08-26-2021 18:42 - last edited on ‎08-27-2021 05:24 by Fitbit Moderator

‎08-26-2021 18:42 - last edited on ‎08-27-2021 05:24 by Fitbit Moderator

Just got it today.  When I connect the charger I get a "no charge: message.  It *is* vibrating--but it's not charging.  I did a chat with a rep and tried to restart it.  I am beyond frustrated.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-26-2021 20:39

‎08-26-2021 20:39

Hi @LizzieDann  where did you get it? Might be faster to return it directly to the store if you bought it locally.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-27-2021 05:30 - edited ‎04-29-2024 05:50

In response to Odyssey13

‎08-27-2021 05:30 - edited ‎04-29-2024 05:50

Hi there, @LizzieDann. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

As @Odyssey13 has suggested, if you're bought your Luxe from a retailer, you might to return your product directly to the retailer and follow their return and refund process. This information is generally printed on your receipt, though you may also find it on the retailer's website. Note that we're unable to influence retailer policies. 

On the other hand, you can contact our Support Team back if the steps they provided you haven't worked. I've seen they shared with you a reference number which you can use if you decide to contact us back. 

Maria | Community Moderator, Fitbit


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Best Answer

‎08-27-2021 05:48

In response to Odyssey13

‎08-27-2021 05:48

I bought it online from Fitbit. I am going to try to charge it again today
and if I can't I will hope that Fitbit is still the honorable business I
have been shopping with for a decade or so.
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