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New Luxe won't charge

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‎07-13-2022 16:07 - last edited on ‎07-14-2022 11:13 by Fitbit Moderator

‎07-13-2022 16:07 - last edited on ‎07-14-2022 11:13 by Fitbit Moderator

I just got my Luxe and went to charge it.  Initially it looked like it was connected and charging so I left it alone for about 3 hours or so.  When I came back, it wasn't charged and nothing indicating that it was connected.  So, I have spent the last hour trying different USB ports, cleaned charger and ports on Luxe.  Once in a while, I get the Luxe to vibrate and come up with the blue diamond, then it goes blank.  Do I have a bad charger or a bad Luxe?

 

Moderator Edit: Clarified subject

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‎07-14-2022 11:14 - edited ‎11-16-2023 10:59

‎07-14-2022 11:14 - edited ‎11-16-2023 10:59

Hi there, @Ozarklady19. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in he forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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