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New Luxe won't connect to my phone

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‎05-21-2024 10:11 - last edited on ‎05-21-2024 11:33 by Fitbit Moderator

‎05-21-2024 10:11 - last edited on ‎05-21-2024 11:33 by Fitbit Moderator

Hello,

My new Luxe will not connect to my phone but my old one still will. I have deleted the old Luxe but the new one is not recognized by my phone but it will recognize the old one. Please help.  I have wasted too many hours trying to get this to work. Thanks!

Update: I finally spoke with a Fitbit representative and he did something on his side that corrected the problem. Yay!

Moderator Edit: Clarified subject

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‎05-21-2024 11:37

‎05-21-2024 11:37

Hi there, @CindyK44. Welcome to the Fitbit Community Forums. I'm glad to hear to hear that your issue was solved after contacting our Support Team. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


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