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New Luxe won't hold a charge

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‎12-29-2021 18:48 - last edited on ‎12-30-2021 07:12 by Fitbit Moderator

‎12-29-2021 18:48 - last edited on ‎12-30-2021 07:12 by Fitbit Moderator

Loved my Charge HR. It would hold a charge for at least 5 days. Brand new Luxe which I set up today (yes, I deleted unused apps) died after 2 hrs. Yes, I charged it to 100%. No there was no update available. Yes, I tried to factory reset. Basically, I did all the trouble shooting suggestions found in the forum.

 

This battery life is ridiculous! Didn’t even make it through a hike. Reading the forum, this battery life issue seems to be a problem for everyone with a Luxe. Fitbit should stop selling them until they fix the issue. I will be returning this Christmas gift. Very disappointing! 

 

Moderator Edit: Clarified subject

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‎12-30-2021 07:16 - edited ‎01-28-2024 08:44

‎12-30-2021 07:16 - edited ‎01-28-2024 08:44

Hi there, @ERW1975. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

I've seen that you contacted our Support Team after posting here and they've already assisted you. If you have any questions or concerns, please feel free to contact our team once again so they can continue helping you. 

Have a good day. 

Maria | Community Moderator, Fitbit


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‎12-30-2021 09:40

In response to MarreFitbit

‎12-30-2021 09:40

Your support team was NO help. Fitbit is going to lose loyal customers if they produce and knowingly sell poor quality items. I have packaged up the Luxe and will be retuning it.


Sent from my iPhone
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