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New Luxe won't track my health metrics data

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‎04-09-2022 21:14 - last edited on ‎04-12-2022 04:08 by Fitbit Moderator

‎04-09-2022 21:14 - last edited on ‎04-12-2022 04:08 by Fitbit Moderator

Purchased from Amazon April 5th 2022. Day 4. None of the above listed data. Heart rate, oxygen saturation seem to be working okay. If something doesn't happen soon there will be a return to Amazon and a bad review.  I have followed all the rebooting and updating steps.

 

Moderator Edit: Clarified subject

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‎04-12-2022 04:10 - edited ‎11-13-2023 04:20

‎04-12-2022 04:10 - edited ‎11-13-2023 04:20

Hi there, @Cjcrawford. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with your Luxe before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assist you with this matter. If you still need help, please feel free to contact our team again. 

Have a good day. 

Maria | Community Moderator, Fitbit


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‎04-12-2022 07:17

In response to MarreFitbit

‎04-12-2022 07:17

Well, customer service was a combination of AI chat box, chat and a hung up
telephone call so it wasn't very helpful. Planning on returning my Fitbit
to Amazon in the next couple of days.
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