help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Luxe won't track my heart rate

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2021 14:12 - last edited on ‎08-25-2021 06:30 by Fitbit Moderator

‎08-24-2021 14:12 - last edited on ‎08-25-2021 06:30 by Fitbit Moderator

I got my luxe yesterday and wear it forcouple of hours bit the heart beat related data not recording in app. According to app "no measurements" in heart rate section of the app. Upgrade from charge 2 with lots of expectation but frustated to see it can not track and record basic task . hope fitbit will fix it soon. 

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎08-25-2021 06:31 - edited ‎10-11-2024 06:02

‎08-25-2021 06:31 - edited ‎10-11-2024 06:02

Hi there, @PriyaDB. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your new Luxe. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Since you both just got the Fitbit Luxe, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see the following help articles

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
2 REPLIES 2

‎08-25-2021 06:31 - edited ‎10-11-2024 06:02

‎08-25-2021 06:31 - edited ‎10-11-2024 06:02

Hi there, @PriyaDB. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your new Luxe. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Since you both just got the Fitbit Luxe, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see the following help articles

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎08-22-2022 05:26

‎08-22-2022 05:26

I am a Luxe user.   I had this problem and it was a ‘simple’ fix.  I had inadvertently turned Heart Rate off in Settings.  I think this is the  first thing people should check if they aren’t getting a reading.  

Best Answer