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New Luxe won't track my sleep data

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‎09-23-2021 22:49 - last edited on ‎09-24-2021 10:14 by Fitbit Moderator

‎09-23-2021 22:49 - last edited on ‎09-24-2021 10:14 by Fitbit Moderator

I’ve just got my new luxe and it recorded my sleep last night but it doesn’t show a number to day of it was a good or a bad nights sleep like I’ve seen with others? Does the luxe not show this score? 

 

 

Moderator Edit: Clarified subject

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‎09-24-2021 10:17 - edited ‎08-11-2023 04:58

‎09-24-2021 10:17 - edited ‎08-11-2023 04:58

Hi there, @NickiO74. Welcome to the Community Forums. 

Sleep stages are based on heart rate data. Since you both just got the Fitbit Luxe, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see the following help articles

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-24-2021 10:17 - edited ‎08-11-2023 04:58

‎09-24-2021 10:17 - edited ‎08-11-2023 04:58

Hi there, @NickiO74. Welcome to the Community Forums. 

Sleep stages are based on heart rate data. Since you both just got the Fitbit Luxe, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see the following help articles

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer