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New Luxe won't track my sleep data

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‎04-23-2022 06:08 - last edited on ‎04-23-2022 08:31 by Fitbit Moderator

‎04-23-2022 06:08 - last edited on ‎04-23-2022 08:31 by Fitbit Moderator

I just received my luxe in the mail yesterday. I wore it to bed and when I woke up there was no data. I have auto tracking turned on and it never worked. If this can’t record my sleep automatically  then I don’t want it.

 

Moderator Edit: Clarified subject

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‎04-23-2022 08:33 - edited ‎12-31-2023 04:02

‎04-23-2022 08:33 - edited ‎12-31-2023 04:02

Hi there, @Emmy_D. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your new Luxe. I understand where your concern is coming from. 

Sleep stages are based on heart rate data. Since you both just got the Fitbit Luxe, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see the following help articles

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-23-2022 08:33 - edited ‎12-31-2023 04:02

‎04-23-2022 08:33 - edited ‎12-31-2023 04:02

Hi there, @Emmy_D. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your new Luxe. I understand where your concern is coming from. 

Sleep stages are based on heart rate data. Since you both just got the Fitbit Luxe, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see the following help articles

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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