help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Luxe won't track my sleep data

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-26-2023 22:44 - last edited on ‎06-27-2023 08:18 by Fitbit Moderator

‎06-26-2023 22:44 - last edited on ‎06-27-2023 08:18 by Fitbit Moderator

This is my third day of using.

 I went to bed at 10.30pm and fell asleep almost immediately. I woke about 7.15am and a couple of times in the night. Luxe claims I was only sleeping from after midnight and is not showing oxygen saturation levels

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-27-2023 08:20

‎06-27-2023 08:20

Hi there, @MandyPB. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe.

Sleep stages are based on heart rate data. Since you just got the Fitbit Luxe, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see the following help articles

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎06-27-2023 08:20

‎06-27-2023 08:20

Hi there, @MandyPB. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe.

Sleep stages are based on heart rate data. Since you just got the Fitbit Luxe, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see the following help articles

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes